{"id":10194,"date":"2020-04-14T09:45:07","date_gmt":"2020-04-14T07:45:07","guid":{"rendered":"https:\/\/www.ness.de\/2020\/04\/14\/customer-service-is-a-huge-priority-with-us\/"},"modified":"2020-04-14T10:01:37","modified_gmt":"2020-04-14T08:01:37","slug":"customer-service","status":"publish","type":"post","link":"https:\/\/ness.de\/en\/2020\/04\/14\/customer-service\/","title":{"rendered":"Customer service is a huge priority with us"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ash4gd-d6864d9cb993661cf2c0a974b456dc48\">\n.flex_column.av-ash4gd-d6864d9cb993661cf2c0a974b456dc48{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-ash4gd-d6864d9cb993661cf2c0a974b456dc48 av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-k7okr2yr-df1c79924fb3e0edd20e5999775305d3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>Customer service is a huge priority with us &#8211;<br \/>\nWhat does real flexibility in performance and service mean<\/h1>\n<\/div><\/section><br \/>\n<div  class='avia-slideshow av-k7oksn87-5bace9bd8207b2c2841d57db2e200710 avia-slideshow-extra_large av_slideshow avia-slide-slider  avia-builder-el-2  el_after_av_textblock  el_before_av_textblock  av-slideshow-ui av-control-default av-slideshow-autoplay av-loop-endless av-loop-manual-endless av-default-height-applied avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:8,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 60.6%;'><li  class='avia-slideshow-slide av-k7oksn87-5bace9bd8207b2c2841d57db2e200710__0  slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-k7oksn87-5bace9bd8207b2c2841d57db2e200710__0 avia-caption'><div class=\"avia-inner-caption\"><div class='avia-caption-content '  itemprop=\"description\" ><p>Charter flight from Hannover to Inverness in record time<\/p>\n<\/div><\/div><\/div><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-9935 avia-img-lazy-loading-not-9935\"  src=\"https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug.jpg\" width=\"1500\" height=\"909\" title='Photo-story-plane' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug.jpg 1500w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-300x182.jpg 300w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-1030x624.jpg 1030w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-768x465.jpg 768w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-705x427.jpg 705w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-450x273.jpg 450w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/div><\/li><li  class='avia-slideshow-slide av-k7oksn87-5bace9bd8207b2c2841d57db2e200710__1  slide-2 slide-even'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-k7oksn87-5bace9bd8207b2c2841d57db2e200710__1 avia-caption'><div class=\"avia-inner-caption\"><div class='avia-caption-content '  itemprop=\"description\" ><p>With express deliveries several means of transport usually interlock<\/p>\n<\/div><\/div><\/div><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-9953 avia-img-lazy-loading-not-9953\"  src=\"https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-2.jpg\" width=\"1500\" height=\"909\" title='Photo-story-plane-2' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-2.jpg 1500w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-2-300x182.jpg 300w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-2-1030x624.jpg 1030w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-2-768x465.jpg 768w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-2-705x427.jpg 705w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-2-450x273.jpg 450w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/div><\/li><li  class='avia-slideshow-slide av-k7oksn87-5bace9bd8207b2c2841d57db2e200710__2  slide-3 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-k7oksn87-5bace9bd8207b2c2841d57db2e200710__2 avia-caption'><div class=\"avia-inner-caption\"><div class='avia-caption-content '  itemprop=\"description\" ><p>The team of bgm express logistik GmbH brings the control valve to the aircraft<\/p>\n<\/div><\/div><\/div><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-9956 avia-img-lazy-loading-not-9956\"  src=\"https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-3.jpg\" width=\"1500\" height=\"909\" title='Photo-story-plane-3' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-3.jpg 1500w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-3-300x182.jpg 300w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-3-1030x624.jpg 1030w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-3-768x465.jpg 768w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-3-705x427.jpg 705w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-3-450x273.jpg 450w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/div><\/li><li  class='avia-slideshow-slide av-k7oksn87-5bace9bd8207b2c2841d57db2e200710__3  slide-4 slide-even'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-k7oksn87-5bace9bd8207b2c2841d57db2e200710__3 avia-caption'><div class=\"avia-inner-caption\"><div class='avia-caption-content '  itemprop=\"description\" ><p>Safely stowed away in the Cessna, the journey for the component can begin<\/p>\n<\/div><\/div><\/div><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-9959 avia-img-lazy-loading-not-9959\"  src=\"https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-4.jpg\" width=\"1500\" height=\"909\" title='Photo-story-plane-4' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-4.jpg 1500w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-4-300x182.jpg 300w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-4-1030x624.jpg 1030w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-4-768x465.jpg 768w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-4-705x427.jpg 705w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-4-450x273.jpg 450w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/div><\/li><li  class='avia-slideshow-slide av-k7oksn87-5bace9bd8207b2c2841d57db2e200710__4  slide-5 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-k7oksn87-5bace9bd8207b2c2841d57db2e200710__4 avia-caption'><div class=\"avia-inner-caption\"><div class='avia-caption-content '  itemprop=\"description\" ><p>Free as a bird &#8211; There is no traffic congestion in the air<\/p>\n<\/div><\/div><\/div><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-9962 avia-img-lazy-loading-not-9962\"  src=\"https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-5.jpg\" width=\"1500\" height=\"909\" title='Photo-story-plane-5' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-5.jpg 1500w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-5-300x182.jpg 300w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-5-1030x624.jpg 1030w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-5-768x465.jpg 768w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-5-705x427.jpg 705w, https:\/\/ness.de\/wp-content\/uploads\/2020\/03\/Fotostory-Flugzeug-5-450x273.jpg 450w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/div><\/li><\/ul><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='left-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Previous\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-1'>Previous<\/title>\n<desc id='av-svg-desc-1'>Previous<\/desc>\n<path d=\"M14.464 27.84q0.832 0.832 0 1.536-0.832 0.832-1.536 0l-12.544-12.608q-0.768-0.768 0-1.6l12.544-12.608q0.704-0.832 1.536 0 0.832 0.704 0 1.536l-11.456 11.904z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Previous<\/span><\/a><a href='#next' class='next-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='right-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Next\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-2' aria-describedby='av-svg-desc-2' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-2'>Next<\/title>\n<desc id='av-svg-desc-2'>Next<\/desc>\n<path d=\"M0.416 27.84l11.456-11.84-11.456-11.904q-0.832-0.832 0-1.536 0.832-0.832 1.536 0l12.544 12.608q0.768 0.832 0 1.6l-12.544 12.608q-0.704 0.832-1.536 0-0.832-0.704 0-1.536z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Next<\/span><\/a><\/div><div class='avia-slideshow-dots avia-slideshow-controls'><a href='#1' class='goto-slide active' >1<\/a><a href='#2' class='goto-slide ' >2<\/a><a href='#3' class='goto-slide ' >3<\/a><a href='#4' class='goto-slide ' >4<\/a><a href='#5' class='goto-slide ' >5<\/a><\/div><\/div><br \/>\n<section  class='av_textblock_section av-k7okrp3o-1ccd975a963c1beb5f3b30ca556ce8b4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>As an expert for process heating systems &#8211; their development, planning, manufacture and sales &#8211; one thing is particularly important to us: the subsequent service, which is lived 24 hours a day. We realize and develop our projects and products not only with passion, but also with regard to the needs of our customers. A lived service is characterized by many factors. In addition to the necessary flexibility and the scope of services, the commitment of each participant is also important, because what happens when help is urgently needed?<\/p>\n<p>Many of our customers appreciate our service. Offering a comprehensive customer service and then implementing it consistently are different things.<br \/>\nSo that statements such as &#8220;the customer is king&#8221; and terms such as Total Customer Care do not just become classic advertising platitudes, it sometimes takes practical examples to illustrate why it is so important to have a reliable partner. Often not only the &#8220;Best Price&#8221; is decisive for a long-term, successful cooperation.<br \/>\nCooperation on projects at eye level pays off especially in the time after the project is completed. Now to the example:<\/p>\n<p>In a large thermal oil plant of our customer in Scotland, one of the DN200 control valves that had been installed there for years failed. This unforeseeable defect inevitably led to the shutdown of the plant. Our service team was informed shortly afterwards.<\/p>\n<p>Sending a spare part by parcel service is not an alternative in this case, as the production standstill has too great an economic impact. To deliver the 180 kg heavy and massive component by onboard courier is impossible. A logistical challenge, because now every minute counts since the downtime per hour means a 5-digit loss of sales. After consultation with our customer, a daring plan was drawn up at short notice: Then we charter a plane! <\/p>\n<p>The journey then began by express courier to the manufacturer of the valve. From there, it was then rushed to the airport in Hanover, where the Cessna 406 was already waiting. Now it went with over 400 km\/h directly to Inverness in Scotland, again on the express courier already waiting there, directly to the customer. The transport did not take half a day and the installation could be started immediately.<\/p>\n<p>This example is intended to show that a partnership between plant operator, plant constructor, logistics partner and supplier leads to more than just a seller-customer relationship &#8211; it is lived teamwork with a sustainable value chain where there are only winners.<\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-k7olazaa-f0c773ee3cac19fca4f053c841cdfd56 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h5>Authors:<\/h5>\n<p>Jan Ohrmann | Marketing Manager<br \/>\nSven Nuxoll | Manager Service Contracts<\/p>\n<\/div><\/section><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":9953,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"class_list":["post-10194","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ness-news-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer service is a huge priority with us - NESS W\u00e4rmetechnik<\/title>\n<meta name=\"description\" content=\"Customer service at NESS W\u00e4rmetechnik. 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